How Do I Turn On Facebook Instant Replies For My Page?
Facebook rolls out Instant Replies for Business Pages
Facebook has rolled out a new feature called “Instant Replies”. Instant replies allows Page owners to write, save and re-use automated replies to messages when communicating with customers on Facebook.
This feature allows Page admins to create two canned replies to messages. The first for outside business hours, called the away mode (you have to add or update your business hours to use this feature) and the second an instant reply. The Facebook Help Centre has instructions on how to turn on Instant Replies for your Page but you should see the above notice at the top of your page when you log in.
You can add personalisation including the users first name, surname, your website url, telephone number and address. You also have a limit of up to 250 characters.
Facebook stress that Instant Replies aren’t sent when your Page’s messaging status is set to Away, and Instant Replies aren’t included in your Page’s response rate or response time. So don’t get excited thinking this will improve your messaging response times!
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